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Home > faq

 

Questions

Q. 1. How much time it takes for delivery?

Ans. 3-4 days are required to ship it at your door-step.

Q. 2. I have paid, and order is being done, Can i increase or decrease or add sheets, boxes, bags now?

Ans. Yes, you can place order for additional items either sheets, bags or boxes via email. A sales team member will work out new costing based on total quantity and give you link to make balance payment or get you a refund for the extra amount

Q. 3. Do you do India delivery?

Ans. Yes we do delivery in India. It takes anywhere between 3-4 days to deliver within India.

Q. 4.  Can I track the delivery status online?

Ans. Yes, you may track you order status online. We provide you the tracking details after dispatching your parcel so you can track online the status of your parcel at their respective websites i.e. www.Fedex.com, www.TNT.com etc.

Q. 5. So, how much time it must take for the complete procedure?

Ans. We need 4-5 days in production and another 3-4 days for shipping so 8-10 days for the complete procedure.

Q. 6. Is part delivery possible i.e. some cards to India and rest to one or more countries?

Ans. Yes, if you wish to send some sheets to India and rest to one or more countries than that is possible. In this case please send your details over email. Shipping to each country will be charged separately. Infect you will save lot of shipping cost as compared to other countries, if you are shipping to India.

Q. 7. Can i do a RUSH Order and is there a fee for this?

Ans. When you send your order, just put an email that you need the order to be rush delivered. A sales team member will take care of your order immediately. Generally orders for festival season with next 2-6weeks are automatically treated as urgent and on priority. We dispatch most of the orders in 3 to 10 days. 

As for the charges, we generally try not to charge anything extra for RUSH orders, but if you need committed and 100% guaranteed deliveries, than it is best to pay RUSH order fee and take a tight and exact delivery schedule. Rush order fee may vary with sheet by sheet, quantity and can range anywhere between 100US$ to 200US$. RUSH order dispatch time can vary between 1 to 4 days. In case we fail on the dispatch schedule of a RUSH order, only RUSH fee will be refunded.

Q. 8. Is Customization cutting is possible ?

Ans. Yes, we can cut the sheets as per your specified sizes.

Q.9. Will Add on Bags, Boxes match the Sheet ?

Ans. Yes, we will provide you Bags, Boxes and sheets in matching. 

Q.10. What is another option for payment ?

Ans. You can pay through Western Union, Bank Transfer etc.